FAQ'S
Shipping:
|
SPEED |
Condition |
Shipping speed |
Price |
|
|
Over Night |
$1.00 and up |
Next day |
$69.00 |
|
|
Express |
$1.00–$100.00 |
1 to 2 business days |
$49.99 |
|
|
FREE- Standard |
$70.00 and Up |
3 to 4 business days |
Free |
|
|
Standard |
$0.01–$69.99 |
3 to 4 business days |
$9.99 |
|
How long is shipping?
All orders are shipped within 1-7 business days. Business days are Monday-Friday.
If you have questions, we have answers.
Email us directly: theoriginalsoulfuleatz@gmail.com
TERMS & CONDITIONS
The Original Soulful Eatz – Conditions of Use
The website theoriginalsoulfuleatz.com is owned and operated by The Original Soulful Eatz LLC, a State of Maryland Limited Liability Company (referred to as “we”, “us”, “our”). All information on this website is managed and controlled by The Original Soulful Eatz LLC at our business office(s) located in Maryland. The laws of the State of Maryland govern these terms and conditions, without regard to principles of conflict of laws.
CONTENT ON OUR WEBSITE
All content on this website is protected by United States and international copyright laws. No materials may be copied, reproduced, distributed, or used in any manner without prior written authorization. All trademarks, service marks, logos, and branding (collectively “Trademarks”) displayed on this website are the property of The Original Soulful Eatz LLC unless otherwise noted. Nothing on this website grants any license or right to use any Trademark displayed on the site without our express permission.
FOOD & SERVICE INFORMATION
We strive to provide accurate descriptions of our menu items, ingredients, pricing, and service offerings. However, availability, pricing, and ingredients may change without notice. Food items may contain common allergens; it is your responsibility to inform us of any dietary restrictions or allergies before placing an order.
WEBSITE USE
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the site. Any unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
CHANGES TO POLICY
The Original Soulful Eatz LLC reserves the right to change, modify, or amend these terms at any time. If significant changes are made, they will be posted here. We encourage you to periodically review this page to stay informed about how we operate and protect your information.
If you want, I can also generate a matching Privacy Policy, Refund Policy, Shipping/Delivery Policy, or Catering Terms.
PRIVACY POLICY
The Original Soulful Eatz LLC:
The Original Soulful Eatz LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or use our services.
Information We Collect
We may collect the following types of information:
Personal information (name, phone number, email address, billing/shipping address)
Payment information (processed securely through third-party providers)
Order details and preferences
Website usage data (cookies, IP address, browser type)
How We Use Your Information:
We use your information to:
Process and fulfill orders
Communicate with you regarding your order
Improve our products and services
Send updates, promotions, or special offers (you may opt out anytime)
Sharing Your Information
We do not sell or rent your personal information. We may share information with:
Payment processors
Delivery partners
Service providers assisting with business operations
Data Security
We implement reasonable security measures to protect your information. However, no online transmission is 100% secure.
Your Rights
You may request to:
Access or update your information
Opt out of marketing communications
Request deletion of your data
Contact Us
For questions regarding this policy, contact:
Email: TheOriginalSoulfulEatz@gmail.com
Phone: 240-424-5046
REFUND POLICY:
The Original Soulful Eatz LLC
Due to the nature of our food services, all sales are generally final. However, customer satisfaction is important to us.
Refund Eligibility
Refunds or replacements may be issued if:
You received the wrong order
Your food was significantly damaged or compromised
There is a verified quality issue
Non-Refundable Situations
We do not offer refunds for:
Change of mind after order is placed
Failure to pick up orders on time
Minor variations in taste, appearance, or presentation
How to Request a Refund:
To request a refund or resolution:
Contact us within 24 hours of receiving your order
Provide your order number and details of the issue
Include photos if applicable
Refunds, if approved, will be issued to the original form of payment.
SHIPPING / DELIVERY POLICY
The Original Soulful Eatz LLC
Order Processing
Orders are prepared fresh and made to order. Please allow:
Standard Orders: 1 to 2 hours
Large/Catering Orders:2 to 5 hours or advance notice
Delivery
Delivery is available within 25 miles of our location
Delivery fees may apply and will be calculated at checkout
Delivery times are estimates and may vary due to traffic, weather, or demand
Pickup Orders
Customers are responsible for picking up orders at the scheduled time
Orders not picked up may not be eligible for refunds
Shipping (if applicable)
For shipped food items:
We take precautions to package items safely
We are not responsible for delays caused by carriers
Perishable items should be refrigerated upon arrival
CATERING TERMS & CONDITIONS
The Original Soulful Eatz LLC
Booking & Deposits
A non-refundable deposit of 100% is required to secure your catering date
Full payment must be received 15 days before the event
Cancellations
Cancellations made within 7 days of the event may result in partial or no refund
Deposits are non-refundable but may be transferable (at our discretion)
Guest Count:
Final guest count must be confirmed at least 20 days prior to the event
Charges will be based on the final confirmed count
Setup & Service
Setup time, service style (buffet, plated, etc.), and breakdown will be agreed upon in advance
Client must provide adequate space and access for setup
Liability
We are not responsible for delays due to circumstances beyond our control
Client assumes responsibility for food once it has been delivered and/or served
Allergies & Dietary Needs
It is the client’s responsibility to inform us of any allergies or dietary restrictions
While we take precautions, we cannot guarantee a completely allergen-free environment
The Original Soulful Eatz is proud to do business with you.
DISCLAIMER FDA compliant